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Shipping Policy Frequently Asked Questions

 

When will my order be shipped?
Typically, orders received by 11AM ET will be shipped that day. Orders received after 11AM ET but before 3pm EST are often shipped the same day but sometimes will ship the following business day. Very large orders, orders which may require cutting of non-standard sizes or orders that require clarification may require 2 business days to fulfill and ship.

What if I need my order expedited?
Generally, orders designated to be shipped via UPS Next Day Air, UPS Second Day Air or UPS 3-Day Select assume a higher priority in the order fulfillment queue. If it's after 12 noon EST and you absolutely positively gotta have it shipped today... Give us a call once you've received your order confirmation via e-mail. We'll make every effort to process and ship your order that same day. 

How long will it take to get my order once it's shipped?
All shipments originate from New York via UPS Ground unless otherwise selected by the customer. For shipping time estimates to your location, please refer to the official UPS Ground Outbound Time-In-Transit map below. Bear in mind that UPS Ground Service is NOT guaranteed. Once a shipment is handed off to UPS, delays due to inclement weather or other circumstances are outside the control of Imageworks Supply. If your project is on a deadline, allow for a day or two of extra shipping time. If you're really in a pinch for time, consider chosing UPS Next Day Air or UPS Second Day Air during check out.

 

UPS Ground From NY

 

Note: During periods of high seasonal sales volumes, Imageworks Supply reserves the right to make adjustment to delivery timelines. Please call if you have any questions.

 

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